EyeTV has no affiliation with TVGuide.com at this time.

A TVGuide.com account is not an EyeTV Program Guide account.

EyeTV 3.1 has a separate, private connection to the TV Guide database, to provide a Program Guide.

Please sign up for a TV Guide account for use in EyeTV, via the EyeTV Setup Assistant.  You can access the Setup Assistant from the Help menu, or the EyeTV menu.

See this article for more information:

How do I use TV Guide with EyeTV?

If you need support regarding your EyeTV product please do not hesitate to contact us following this link.

Contact Support